adornThe customer community platform
Turn customer conversations into answers and action.
Bring discussions, support, and product feedback together. Give questions an owner, requests a clear next step, and customers the right place to participate.
Harbor community
Search conversationsCan I share one dashboard across three teams?
Maya Chen
Acme · Customer operations
Assigned to Jamie Lee· Harbor team
Accepted answer
Jamie Lee · Harbor team
Yes. Keep each team’s projects in its own workspace, then bring them together in a shared dashboard.
Accepted by Maya Chen
Built for the work behind the conversation
An answer. A decision. A next step.
Help your team turn the conversation into something customers can use. Choose a workflow to see it in action.
Harbor community
Search conversationsCan I share one dashboard across three teams?
Maya Chen
Acme · Customer operations
We’re bringing three teams into Harbor. How can we keep projects separate without losing the bigger picture?
Assigned to Jamie Lee· Harbor team
Accepted answer
Jamie Lee · Harbor team
Yes. Keep each team’s projects in its own workspace, then bring them together in a shared dashboard.
Accepted by Maya Chen
4 repliesBookmarkedFollowing
A forum worth coming back to
Good answers deserve a longer life.
Give your customers room to ask, explain, and help each other. Keep replies together, mark the accepted answer, and make the next useful conversation easy to find.
Search past discussions. Bookmark a useful answer. Follow the updates that matter to you.
Explore the productHarbor community
Search conversationsLatest conversations
All spaces- 4 replies
Can I share one dashboard across three teams?
Questions & answersMaya Chen
Answered - 12 replies
A shared view across every workspace
Product feedbackAlex Rivera
- 8 replies
A few things worth knowing before your first rollout
Getting startedJamie Lee
- 6 replies
What’s the best way to bring a new team on board?
Questions & answersSam Taylor
Answered - 3 replies
Weekly digests for the conversations I follow
Product feedbackMaya Chen
The right people in the room
Make private feel clear.
Work through a rollout, a technical question, or a customer’s next project in a space with a clear audience. See which company people belong to and who can join the conversation.
When customer membership changes, access follows.
Explore private customer spacesHarbor community
Search conversationsAcme workspace
A place for Acme’s team and Harbor’s specialists to work through the details together.
- 8 replies
Your rollout, together
Rollout planningMaya Chen
- 5 replies
Notes, decisions, and what happens next
Technical workshopJamie Lee
- 3 replies
Bringing your new team into Harbor
Access & permissionsAlex Rivera
Answered
Visible to Acme members and the Harbor team. Other customers cannot see this space.
Harbor community
Search conversationsHelp connecting our new workspace
Maya Chen
Acme · Customer operations
- Next owner
- Jamie Lee · Support
- Support ticket reference
SUP-1042
Next step: investigate workspace access and bring the answer back to this conversation.
Keep the work moving
The conversation is just the start.
Hand a question to support with a clear owner and a linked ticket. Carry customer reports into a product decision, then bring the update back to the people who asked.
Support handoff · Question → ticket → answer
Product follow-up · Customer reports → decision → update
Start free. Grow with your customers.
Planned launch pricing: Free, with paid plans from $199/month.
Frequently asked questions
A few answers before you start.
Do we pay for every community member or customer account?
No. Every plan includes unlimited community members and customer accounts. Your subscription includes a fixed allowance for your staff, communities, uploads, and notification emails.
What counts as a staff seat?
A staff seat is an active team member with access to your Adorn admin workspace, counted once across your communities. Community-only members, including community-only moderators, do not use staff seats.
How does billing work?
These are proposed launch plans in US dollars, billed monthly per workspace. We plan a permanent Free tier. Paid billing is not open yet.
Can public discussions and private customer spaces live together?
Yes. Publish answers anyone can find, open member discussions, and keep account-specific work in restricted spaces. The same access rules apply to conversations, search results, and notifications.
How do we keep track of questions that still need an answer?
Unresolved questions stay in a shared queue. Your team can assign an owner, see their open work, and follow the conversation through to an accepted answer. Closing replies and accepting an answer are separate decisions.
Does following a conversation mean an email for every reply?
Members can follow a conversation, choose only major updates, or mute it. A conversation email mute stops its emails; a space email mute stops new-conversation emails from that space. Email mutes keep in-app updates unchanged.
Can Adorn connect to our product and existing tools?
Pro and above include JWT single sign-on. A developer API and outgoing webhooks are planned for Pro and above; access automation, supported integrations, and reporting for Business and above; and SAML/OIDC for Enterprise. Planned capabilities are not available yet.
Can you help us move an existing community?
Talk to us about your content, customer access, and launch requirements. Migration and onboarding are separately scoped services, with deliverables and fees agreed before work begins. Enterprise agreements can include that scope.
How is storage counted?
Storage is shared across your workspace and counts retained original file uploads, including images and videos. Text posts, generated previews, and backups do not count. One GB is one billion bytes. Storage does not reset each month.
What counts toward the email allowance?
The allowance covers community notification emails across your workspace. Sign-in, security, and billing emails do not count. Paid allowances reset each subscription month; Free resets on the first of each month in UTC. Unused emails do not roll over.
What happens at a limit or after a downgrade?
When a usage check shows that an addition would exceed your staff, community, or storage allowance, adding more pauses until you free capacity or upgrade. Work already accepted can finish. Existing access, conversations, and uploaded files stay available. Notification emails pause when their monthly allowance is reached, while in-app notifications continue. Usage can exceed an allowance, and we will not automatically charge overage fees.
Build your customer community.
Give your customers a place to ask. Give your team a way forward.