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Customer support

See what needs an answer. Know who’s on it.

Give unresolved questions a place in the queue, an owner, and a next step. Bring the customer and product details along, then turn a useful answer into knowledge the right people can find.

Harbor community

Questions & answersAnswered

Can I share one dashboard across three teams?

Maya Chen

Acme · Customer operations

We’re bringing three teams into Harbor. How can we keep projects separate without losing the bigger picture?

Assigned to Jamie Lee· Harbor team

Accepted answer

Jamie Lee · Harbor team

Yes. Keep each team’s projects in its own workspace, then bring them together in a shared dashboard.

Accepted by Maya Chen

4 repliesBookmarkedFollowing

Illustrative example · fictional people and companies

From the queue to your team

The next step has a name on it.

See the unresolved work across your community. Assign a teammate, keep their questions in My Work, and carry the account, product, and conversation into the next handoff.

Harbor community

Questions that need an answer

Across your spaces and products

  • How do we connect our new workspace?

    Owner
    Jamie Lee
    Status
    Unresolved
    Product
    Harbor Cloud
  • Can we export a report for each team?

    Owner
    Unassigned
    Status
    Unresolved
    Product
    Harbor Analytics
  • Who can change our account permissions?

    Owner
    Sam Taylor
    Status
    Unresolved
    Product
    Harbor Cloud
Illustrative example · fictional people and companies

One answer. More people helped.

Keep the answer where the next customer can find it.

An accepted answer stays with the question and its discussion. Search, tags, and durable links make that work useful again. Revisions retain how the conversation changed.

A queue for questions that need you

See unresolved questions together, assign a member of your team, and keep their next steps in My Work.

A handoff with the details attached

Keep the customer account, product, and conversation together when a question changes hands.

An answer worth finding again

Mark the accepted answer and keep the discussion, revisions, and stable links available for the next customer.

More ways to work with your customers

Build your customer community.

Give your customers a place to ask. Give your team a way forward.